Larry’s Small Engine Repair, LLC is in NW Houston/Cypress, TX. I am an Authorized Repair Center for Duromax, Firman, Champion, Generac, Winco Generators and Amerisun Inc. It is a sole proprietorship that is owned and operated 100% by myself; it is a small engine repair shop, and I provide quality work at affordable rates. I repair 2 & 4 cycle small engines on Generators, Pressure Washers, Lawn Mowers, Blowers, Chain Saws and Misc. Equipment. I limit the amount of work that I take in because I like to get work turned around in 1 – 2 weeks.
NOTE: I have been in business for ~ nine years and I have only received 13 reviews on Google Map of which 2 – 3 were inappropriate (left by Google Guides, not customers). When you make degrading comments like “Larry thinks he is above everyone else” that is bias and racial in my opinion. I have one review that a man called about his lawn instrument, and could not tell me what kind of machine it was, so Google is wrong for allowing comments like that to be posted, a review should be about the service provided or product purchased. If you know the answer, why call me?
I am not sure why Google has Google Guides other than earning reward points, but calling someone and deliberately intimidating them is wrong. I am a sole proprietor that is responsible all functions of my business, and there are some days that I am overwhelmed with phone calls; how can I get work done, and talk on the phone for 15 – 30 mins at a time? I have repaired hundreds of machines without any returns due to poor workmanship or the quality of my work. It would nice to get a review from a satisfied customer rather than some guide that has never brought me a job. If you have a problem, contact me and I will be more than happy to resolve the issue, if it is related to the work that I done. Gasoline and carburetors are the biggest issues that small engine repair shops are faced with today.
The biggest part of our society shops online or eCommerce, and leaving reviews is a normal part of the process. No one likes to get a defective or bad item, but most reliable sellers will work with you to resolve an issue. The ones that don’t do get bad reviews for bad customer service. For example, I purchase some OEM parts cheaper online than using a distributor because it has to do with the cost associated with having overhead, and the cost of parts. I have been a member of eBay for ~ 15 – 16 years and my feedback history User ID 112hp95ci (3417), 100% all positive, why is that?
NOTE: I will no longer take a job that someone has diagnosed and attempted to repair, I understand the reason for doing it. It will always cost more for me to start over and figure out what you did wrong, then start over from square one. Please read the following paragraph.
A customer brought me a cheap Lawn Mower, and a cheap aftermarket Amazon carburetor on May 14, 2019. He diagnosed the problem from watching youtube as a bad carburetor, but the real problem was that it was not getting any fire to the spark plug. He broke the carburetor trying to take it off, but I was still able to determine the root cause problem. I spent ~ one hr. on my time going to go purchase an ignition module (at no charge) from B&S, and I installed it plus the $18 carburetor that he purchased from Amazon. On July 17/2019 he filed a complaint with the BBB of Houston, the complaint is very long and the bottom line is, he said the lawnmower quit running on July 15th ( 2 mths. later), I only warranty parts per the manufacturers warranty, and that does not include labor. That is the standard for most anything unless otherwise agreed upon.
NOTE: He bought the carburetor, so that is his problem, and if he wants it fixed, then he will have to buy another one and I will install it at his expense.
I am 72, and I knew what his logic was, he was looking for a reason not to pay, I have been in business long enough, and I understand people better they understand themselves. This is the reason why I do not like to do work under these circumstances, it would be a constant problem. I would rather lose money than deal with people like this, I have been there and done it, so those days are over. This is the 21st century, it is no longer business as usual like in the 20th century. People will abandon equipment for several reasons, I do not need it nor do I want it.
I stopped on a job that I was working on that night, and finished repairing his machine at 12:30 am. I called him the next morning and said it was ready; From start to finish, it took 21 hours, and he had the audacity to call me a liar and refused to pay me. I picked the machine up and carried it out to his car, I asked him and his wife to leave and I did not want their money. I have worked for 57 years and I take a lot of pride in my work, and like doing work for people that are appreciative of what I do.
Repairing small engines can be challenging, but it is trivial compared to the mechanical skills and knowledge that I possess. I worked for ExxonMobil for 25 years, and my work was well-recognized, and I am very proud of my work accomplishments during my 47 yrs. in the O&G Industry. See Photos
Forms of Payment Accepted: Cash, Credit Cards, PayPal & Checks within Harris County
Bus. Hours: Mon. & Friday _ 9:00 am – 6:00 pm Tues. – Thur. _ 9:00 am – 5:00 pm
Saturday: Closed unless it is a scheduled pickup or drop off.
“Focus on What You Do Best and Let Me Focus on What I Do Best.”
“If you continue to do as you did in the past, you’ll always get what you’ve always gotten.”
- You can contact me at (832)-643-2315 or use my Contact Page; my email address is email@example.com. I take work by appointment only to prevent a backlog of work. I work by myself, so utilization of my time is necessary. For Service Page:Services Page Company Page: Company Page
If you call, I will ask you a few simple questions. I need to understand the scope of the work that you want done. Then I can determine if it is something that I can do and/or have the necessary time. I cannot diagnose a problem without first seeing the equipment nor will I provide a quote to repair it on the phone.
Transparency, honesty and integrity are more important to me than how much money my business makes me. I was forced to make a change in 2018 regarding my business practices and operations due to customers taking advantage of me. I had eleven Portable Generators abandoned after Hurricane Harvey that I repaired, and eventually had them hauled off for scrap.
My business is repairing equipment, not consulting. Consulting is a fee-based service although it is not a tangible item. I do not give advice on repair work because it is a Liability, that is why I pay good money for General Liability Insurance.
My goals are to offer quality work at lower costs with a quick turnaround time. I base my business on “honesty and integrity,” which are very important to me. It is reflected in our work ethics and our daily lives; it defines what kind of person that I am.
My time, labor, knowledge and skills have a monetary value, and all are required to repair equipment. I worked in the O&G Industry for almost 50 years, 25 years of it with Exxon. With 56 years of diversified Mechanical experience and knowledge, there is nothing better or more important than hands-on experience.
“Ultimately, it really is less expensive to pay a qualified technician for a proper diagnosis than it is to replace components based on a hunch of what might be wrong. ” This is the link to the article which is applicable to the way I operate my business: https://repairpal.com/blog/should-you-have-to-pay-for-diagnostic-fees
In rare cases, 1 – 2 parts may have to be replaced to find the root cause of the problem. If that is the case, then I will contact you before proceeding with any work. “Additional parts” must be paid for in advance before proceeding with the work. I was forced to implement this change to stop the loss of time and money.
Scope of the services provided are:
- Diagnosis, a preliminary to determine whether it is cost effective to take a job.
- Engine Repair & Replacement – 2 & 4 Cycle – Limited repair on cheap/low quality 2-cycle equipment.
- Tune-Ups – 90% of problems are gas related, so I replace the carburetor because it is necessary to eliminate initial diagnostic issues and avoid any liability issues.
- Misc. repairs not just related to engines only. I like to challenging work, so I can utilize my mechanical ability.
- Generator Repair & Load Bank Testing – Alternator Repair is limited due to the unlimited number of different brands that are made in China and lack of parts & documentation availability.
- Load Bank testing is necessary, but it is optional:
- There is no guarantee that any Portable Generator will output the correct voltage and hertz“under load” new out of the box, so buyer beware. That is the purpose of having a load bank tester.
I will not attempt to diagnose or provide a quote without seeing the equipment first, I require that you bring it in and pay a Shop Fee of $25. I will conduct a preliminary diagnosis to determine, if it is “cost effective to repair or not.” There is an old saying about “making assumptions.“ I have seen it too many times when I get a piece of equipment that is not as described.