Contact me @ (832) 643-2315
I do not work on low-end Consumer Line products ($50 - $100) because it is not cost effective for me or you the customer. People do not realize that parts and labor cost approximately the same as for high-quality equipment.
I advise everyone prior to taking a job and some people do not like to hear what I have to say but it is about being honest and integrity. The majority of my business is gasoline related due to the Ethanol content in gasoline and it can cause more damage to an engine than the general public knows; I do not have problems with my personal equipment because I have learned over the years and developed my own preventive maintenance program.
I learned the hard way over many years because I did get to go to college and get a formal education for several reasons that are not relevant to this comment. The knowledge that I obtained over the years you cannot learn in any school. I spent 50 years in the oil industry and I could write volumes of what I learned from experience; nothing is free in this world. Life is a learning experience and it is all about an individual's choice how they view life and live it.
To emphasize what I said in the first paragraph; It is not cost effective for you and it is a waste of my time because it was not properly maintained (per the Owner’s Manual). I am not like my competition that try to get your business to make a dollar and then have someone come back to me complaining or abandoning their equipment.
Hourly Rates: My rates are about 25 - 40% per hr. lower than local competition and it is higher if you have already attempted to fix it makes it more difficult to diagnose and finding the real problem. In some cases, it is not cost ineffective to repair.
There is an upfront Diagnostic fee of $60 on lawn mowers & pressure washer’s engines & etc. depending on what the parts will cost to repair it. I require $150 deposit on larger engines such as Generators which is applied to the final bill. It is non-refundable but it is applied to the final repair cost if you decide to repair the item. Additional parts that exceed the deposit must be paid for prior to me ordering them.
Hurricane Harvey taught me a valuable lesson, as of now I am going up to a $150 non-refundable deposit on Generators that is applied to the final bill. I worked day and night, and when it was over I ended up with 5 generators that I repaired and were abandoned by the customers. The customers did not pay nor did they pick them up. I already have 6 - 7 working Generators from the end of last year that were abandoned, I had to store them, so they would not be in my way. Sept 21st, I drained the oil and gas out of them and had them picked up for scrap metal.
Loading and Unloading Fees: Effective 11/2016 I had a custom made manual forklift manufactured for loading and unloading equipment such as Generators etc. due to a couple of near misses which is a “Liability Issue,” so I charge $20 - $30 to unload and load it when it is picked up, NO EXCEPTIONS! I carry a General Liability Ins. policy to protect myself.
Gasoline Disposal Fees – I do not charge for disposing of ½ - 1 gal. of gasoline but if it exceeds that then there will be a non-negotiable fee of $10 per gal. That is my cost because I am a small business owner, so I recommend you drain and dispose of it prior to bringing it to me.
Pick Up and Deliver: I will pick up and deliver equipment and the cost is dependent on where you are located based on my hourly rate and mileage. I do not pick up or work on riding tractor mowers for several reasons. I will make a service call occasionally, but it takes at least two trips.
I will ask if you or someone has worked on your equipment prior to bringing it to me for repair and if you tell me no, then I find that it has been have been tampered with then I will stop at that point and notify you of my findings and will tell you to come pick it up unless you want to complete the repairs and pay in advance to complete the job. The labor rate will be double if I have to waste my time trying to diagnose problems created by someone trying to work on it, I see that quite frequently and it can take 2 - 3 times longer to complete the job. Storage charges will be applied three days after notifying you that I have finished the job unless prior arrangements have been made.
I had to change my policy because customers have changed their mind about having their equipment repaired and my time and parts are not free; I have had too many machines abandoned for one reason or another and I am not in the business of selling used equipment and I cannot sell it for the time and labor that I invested in them. It took me 2 - 3 years after accumulating numerous pieces of equipment that I had to implement something to deter the accumulation of abandoned equipment and lost money.