I do not work on low-end Consumer Line products ($50 – $150) because it is not cost effective for me or you the customer. People do not realize that parts and labor cost approximately the same as for high-quality equipment.
- I do not rebuild carburetors for two reasons, it is a liability issue and recently I took one off of 2 yr. Honda, cleaned it and rebuilt three times for a customer because he wanted ASAP. The mower appeared to be brand new, but the carburetor had set with gas and water in it for over two years, so there was dissimilar metal corrosion and plugged up with Ethanol. I told him that a replacement carb. would be about $30 – $40, and I ordered one and it started on the first pull, I charged him for 1/2 the labor for removing it four times. There are also other signs of problems like this, and NEGLECT was the root cause of the problem.
I advise everyone prior to taking a job and some people do not like to hear the truth, but it is about open and honest. The majority of my business is gasoline related due to the Ethanol/water content in gasoline and it causes more damage to an engine than the general public knows; I do not have problems with my personal equipment because I have learned over the years and developed my own preventive maintenance program.
I learned the hard way over many years because I did get to go to college and get a formal education for several reasons that are not relevant to this comment. The knowledge that I obtained over the years you cannot learn in any school. I spent 50 years in the oil industry and I could write volumes of what I learned from experience; nothing is free in this world. Life is a learning experience and it is all about an individual’s choice how they view life and live it.
To emphasize what I said in the first paragraph; It is not cost effective for you and it is a waste of my time, if it was not properly maintained (per the Owner’s Manual). I am not like my competition that will try to get your business to make a dollar and then have someone come back to me complaining or abandoning their equipment.
Hourly Rates: My rates are about 25 – 40% per hr. lower than local competition and it is higher if you have already attempted to fix it makes it more difficult to diagnose and finding the real problem. In some cases, it is not cost ineffective to repair.
There is an upfront Diagnostic fee of $60 on lawn mowers & pressure washer’s engines & etc. I require $150+ on larger engines such as Generators or larger equipment which is applied to the final bill. This is a non-refundable deposit, and it is applied to the final bill, if you decide to repair the item.
NOTE: In some cases 1 – 2 parts may have to be replaced to find the root cause problem, if that is the case, then I will contact you before I proceed with any work. Additional parts and labor must be must be paid for in advance of me proceeding with any work, refer to my home page, there is a recent update as of 3/11 to my policy and for good reason. You can find this information on my Home Page, paragraphs three and four.
Loading and Unloading Fees: Effective 1/2018, I had a custom made manual forklift manufactured for loading and unloading equipment such as Generators etc. due to a couple of near misses which is a “Liability Issue,” so I charge $30 to unload and load it when it is picked up, NO EXCEPTIONS! I carry a General Liability Ins. policy to protect myself, and having worked as a Safety Leader for 10 years I know about safety and “Root Causes” of accidents.
Gasoline Disposal Fees – I do not charge for disposing of ½ – 1 gal. of gasoline but if it exceeds that then there will be a non-negotiable fee of $10 per gal. That is my cost because I am a small business, so I recommend you drain and dispose of it prior to bringing it to me.
Pick Up and Deliver: I will pick up and deliver equipment and the cost is dependent on where you are located based on my hourly rate and mileage. I do not pick up or work on riding tractor mowers for several reasons. I will make a service call occasionally, but it takes at least two trips.
I will ask if you or someone has worked on your equipment prior bringing it to me for repair and if you tell me no and then I find that it has been have been tampered with then I will stop at that point and notify you of my findings and will tell you to come pick it up unless you want to complete the repairs and pay in advance to repair the additional issues; You will you pay for the additional labor involved to diagnose all of the problems.
I had to change my policy because customers have changed their mind have their equipment repaired and my time and parts are not free; I have had too many machines abandoned for one reason or another and I am not in the business of selling equipment and I cannot sell it for the time and labor that I invested in them.