You can contact me at (832)-643-2315 or use my Contact Page; my email address is firstname.lastname@example.org.
Larry’s Small Engine Repair shop in Houston, TX is owned by Larry Harrison. I believe that any good business will establish a set of business ethics to insure transparency in the way they operate their business.
I spent 45 years working in the Oil Industry with a very diverse background. It was not just about the Industry but working for companies that failed and ones that survived. Some survived because they were able to adapt and overcome. I firmly believe that Honesty & Integrity are key to a successful business. I am a one-man operation and plan to keep it that way. It is easier to stay focused on my work rather than having to look over my shoulder to oversee what the other man is doing.
I will be frank and straight-forward with you from the very start. I will give you my honest opinion, and it will be your decision to do with as you deem appropriate. Back in the old days, “a man’s word and handshake were good as Gold,” but that is no longer the case. This is the digital age made up of different generations with a unique attitude and priorities.
I will not spend time trying to procure work from you whether in person or on the phone. I am in the repair business and I limit my discussion to the service that you need/want. I am in business to repair your equipment, not to sell a customer unwanted or additional unnecessary services.
NOTE: Upon completion of your job I will notify you. I will only make one attempt to contact you, so make sure that you provide me with a good contact number. Unless you have made prior arrangements for pick up, then I will charge $10 per day starting 5 days after notifying you either by phone or text message.
After seven long years of dealing with numerous arrogant customers, only to lose time and money is frustrating to say the least. I had at least 50 pieces of equipment and still have several generators that were abandoned and unpaid for almost a year. I had all except for a few pieces of equipment hauled away for scrap. I have never worked directly with the General Public, but there are some bad people in the world. They do not have any morals or principles; they and expect and want anything for next to nothing.
I would rather lose a job than deal with indignity and arrogance. To be taken advantage of intentionally is despicable. I have always had an excellent sixth sense about a lot of things and found it to be a good trait. It was difficult, but I have learned how to avoid doing business with those types of people.
I reserve the right to take work that I consider worthwhile fixing and be allowed to repair it correctly. In simple English that means repairing back to original condition, if possible. I will not perform a quick fix to save you money only to create a safety issue and/or a Liability for me.
NOTE: Everyone must sign an invoice with a disclaimer at the time they drop their equipment off. It authorizes me to diagnose and repair your equipment if you choose to do so. I will contact you once I determine what the problem is with estimate for the repairs.
The most important change that I have implemented is paying for the Diagnosis and necessary parts in advance. I view it this way, if your equipment is worth fixing, and you are sincere and honest then it should not be an issue. It is not just a problem for me, it is the same for every shop, but they are bigger and can afford to absorb the loss. Maybe that is acceptable and viewed as the “norm.” I do not have to accept the “norm.”
I can and will say that after almost 8 years since starting this business, I reserve the right to work on what I want to work on when it is convenient. After all these years, I still do not understand what has happened to our society, and why people think accountability is no longer a part of their legal and moral obligations.